Stop if the assembly is uneven
A door hanging at an angle or supported irregularly should not be pulled level or driven by repeated commands. Keep people clear and explain whether another entrance is available.
Ask for the damage to be explained
The visible symptom may involve sections, rollers, track or the lifting system. A useful estimate connects each proposed component to the findings and distinguishes unrelated maintenance recommendations.
Use South Miami Heights, not the City of South Miami
The Census lists these as different places. Give the actual property address for service, and verify the responsible authority if the repair discussion develops into a larger replacement project.
Your questions
Can a heavy door be lifted manually to see what is wrong?
Do not manually test a suspected mechanical failure. The counterbalance or supporting assembly may be damaged.
Is an opener that still runs proof the door can be used?
No. A working motor does not establish that the mechanical door assembly is safe.
Helpful reading
Service near your address
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