Start with what still works
Does the wall control work when the remote does not? Does the motor run without moving the door? Those observations help separate a control problem from a drive or door problem. Record the model number and any flashing indicator without changing force settings or bypassing safety devices.
Repair or replace the operator
Part availability, safety features and the condition of the door affect the decision. Ask for a repair option and, when replacement is appropriate, a compatible operator proposal. Keep existing remotes and keypad details handy so accessory compatibility can be discussed.
Your questions
Why does the wall control work but the remote does not?
The remote, its compatibility or its programming may need attention. Describe which controls still work so the assessment can focus on the right part of the system.
Can I keep my keypad with a new opener?
Possibly, but compatibility must be checked against the specific operator and keypad. Include existing accessories in the replacement discussion before ordering.
