Describe an impact without recreating it
If a bumper, stored object or another event preceded the problem, say what happened and where contact occurred. Keep the door unused even if the damaged area looks small. The visible dent may not show the effect on rollers, section joints or the lifting hardware.
Keep immediate and optional work separate
Ask which components are needed to restore a suitable assembly and which recommendations concern appearance or future upkeep. A quotation should identify the affected opening, component scope and any work left for another trade. Do not accept increased opener force as a solution to a door that binds.
Use the Town for expanded building questions
Cutler Bay has a Building Division for its municipal projects. If damage includes the surrounding opening or the plan becomes a new-door installation, confirm the appropriate Town process for that scope. Keep this step separate from deciding how to handle the currently unstable door.
Your questions
Can a bent guide simply be hammered straight?
Do not attempt that repair. A technician needs to assess the guide, attachments and door condition before selecting suitable work.
Should the car be moved before you arrive?
Only if it can be moved without approaching or operating the unstable assembly. Explain blocked access when arranging service.
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