One control fails while the others work
Start by listing the controls you use: wall button, car remote and outside keypad. Tell us which still operate the door. Ethan’s can focus the service request on the accessory instead of assuming the whole opener needs replacing, while checking any wider operating problem you report.
Choose compatible replacements
Have the opener model and the existing accessory available. Replacement controls need to match the operator, and the proposal should explain which controls are included. If a remote is lost, mention it privately so removing its access can be discussed with the authorized homeowner.
Your questions
Can a universal remote work with any opener?
Compatibility still needs checking. Use the opener and accessory model details rather than relying on the word universal on the packaging.
Should I send my keypad PIN in the request?
No. Send the equipment model and the symptom. Keep access codes private and discuss any programming changes during the authorized service.
